TERMS AND CONDITIONS
Tasting room and arrangements
Article 1 – Visiting conditions
1.1 Visit
The start time and end time of an arrangement is recorded in the reservation confirmation. If an Arrangement or Activity needs to be adjusted because a participant or group of participants is not present on time, the end time will be maintained in connection with the planning of Brouwhoeve. Brouwhoeve is not liable for any damage if the Activity or Arrangement cannot take place because a participant or group of participants is not present at the agreed starting time.
Smoking is not allowed in the Tasting Room and all buildings on the Brouwhoeve grounds, not even during the excursion.
Dressing up is not allowed in the Tasting Room and during the excursion.
Filming is not allowed during the excursion.
During the excursion, the visitor must behave in accordance with legal standards, in particular with regard to public order, morality and the rules of decency applicable to the nature of the activity visited. The visitor is also obliged to follow the directions and instructions given by the Brouwhoeve staff.
A visitor who makes a reservation for others undertakes to also impose the obligations for a visitor from these visiting conditions on others.
Dogs and other (domestic) animals are not allowed on the Brouwhoeve grounds and buildings due to hygiene in the brewery.
1.2 Accessibility
Disabled people, unfortunately Brouwhoeve is not accessible for them. Persons under the age of 18 are also not admitted to Brouwhoeve.
1.3 Alcohol use
Alcoholic drinks only for persons 18 years and older.
ID required
1.4 Liability
Parents or supervisors of children are at all times responsible for and accountable for the behavior of children brought along by them. Teachers and supervisors of groups are responsible for and accountable for the behavior of group members they supervise.
1.5 Prices
The Brouwhoeve Tasting Room is entitled to change its prices.
Article 2 – Payment and cancellation conditions excursions
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2.1 Payment terms
Payment is only made in advance via iDeal, Visa or MasterCard
2.2 Cancellation conditions
When an arrangement is canceled and payment has already been made, we offer a voucher. This will be sent by e-mail and can be used to pay another arrangement online for the value of the amount already paid.
Article 3 – Website conditions
By accessing and using this website you agree to the following terms. If you cannot agree to the terms and conditions, please do not use this website. This website is only intended for visitors from the age of 18. You hereby declare that you are 18 years or older. This Brouwhoeve website is intended for personal use by private consumers.
Article 4 – Liability and property rights
4.1 Liability
Brouwhoeve compiles the content of this site with great care. However, Brouwhoeve does not guarantee the content of the information and its topicality and correctness. Brouwhoeve is not liable for any errors or inaccuracies or for the consequences of using the information provided. Brouwhoeve is not liable for information made available to Brouwhoeve by third parties, including visitors, for inclusion on this website. Brouwhoeve is not liable for any damage caused by the unavailability or inaccessibility of the website and the use of the website, including incorrect data processing.
4.2 Copyright
The content of this site is protected by copyright. These rights rest with Bierbrouwerij Brouwhoeve. It is not permitted to copy this site or any part thereof without written permission from Brouwhoeve.
4.3 Brands
All brands on this site are the property of Brouwhoeve, unless stated otherwise. It is not permitted to use these brands without written permission from Brouwhoeve.
4.4 Hyperlinks
This website contains links to internet sites that are offered and managed by third parties, and over which Brouwhoeve exercises no control. The links do not imply, directly or indirectly, that Brouwhoeve has reviewed or approved the content of the sites managed by third parties or that there are associations or sponsorship relationships between Brouwhoeve and third parties, unless this is expressly stated. Brouwhoeve is not responsible for and accepts no liability for the content or information of websites that can be viewed via links on websites from or to Brouwhoeve. Using links is at your own risk.
Article 5 – privacy conditions
If you enter data, you guarantee that the data has been entered correctly. By entering personal data, you, as a customer, agree that the personal data will be stored in the customer administration. Brouwhoeve takes great care with regard to the handling of customer data. Your data will be used to implement the agreement and to make interesting and suitable offers if desired. Your data will not be provided to third parties without your permission, all this with due observance of the applicable laws and regulations. You have the right to access and improve. Requests for access to or removal of your personal data can be addressed to Brouwhoeve.
5.1 What is a cookie?
We make use of cookies on this website. A cookie is a simple small file that contains pages from this website [en/of Flash-applicaties] is sent along and stored by your browser on your computer’s hard drive. The information stored therein can be sent back to our servers on a subsequent visit.
General terms and conditions webshop
1. Applicability of these terms
1.1 Welcome to the website of Brouwhoeve. These General Terms and Conditions together with the Disclaimer on our website (www.brouwhoeve.es) apply to all our offers and the purchases you make as a consumer via the Website..
1.2 Before entering into a distance purchase via the Website, you will be asked to agree to these terms and conditions. If you do not accept these terms, you will not be able to purchase any products through the Website.
1.3 These General Terms and Conditions are made available to you in such a way that you can easily store them on a durable data carrier. At your request, these general terms and conditions will be sent free of charge electronically or otherwise.
1.4 We recommend that you make and keep a printout of these terms and conditions or save a digital copy. We may amend these terms from time to time. When placing a new order, the then current version of these terms and conditions applies. Please refer to the then current version of these terms and conditions with each order.
2. Identity of the entrepreneur and contact details
2.1 Brouwhoeve hereinafter referred to as “we” or “Brouwhoeve” established in Benissa. Registered with the Registro Mercantil in Alicante.
Registro Mercantil: Tomo 3163, Hoja A-105277, Folio 11, Libro 0, Inscrip. 3
Address:Carrer Watt 1, 03720 Benissa (Alicante, Spain)
VAT number: ES B54214150
3. Our Products
3.1 To order items, you must be at least 18 years old. The person who receives the articles must also be at least 18 years old (see article 5.3).
3.2 The current prices of our products can be found on the Website. The prices include VAT, unless stated otherwise. Delivery costs will be charged depending on the number of products you order. The delivery costs and any additional costs are stated on the website. If you do not agree with the delivery costs and/or the total amount, you can cancel the order procedure. If you complete the order procedure, you owe the total price including delivery costs.
3.3 During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates or other legal regulations or provisions. Notwithstanding the previous paragraph, we can offer products or services whose prices are subject to fluctuations in the financial market and over which we have no influence, with variable prices.
4. Conclusion of the agreement and payment
4.1 The agreement is concluded as soon as we receive your order via the order form on the Website and you meet the conditions set. During the ordering process you can check the data and correct any input errors. Please read and check each page of the ordering process before clicking any further. It is possible to order several products at the same time. We are entitled to refuse orders for products with a different delivery time.
4.2 The payment options are stated on the order pages. The payment service provider’s terms and conditions apply to the payment process.
4.3 When the agreement is concluded, the amount due will be charged. You cannot claim the execution of the relevant order or service(s) and/or any compensation before we have received the payment.
4.4 Upon receipt of your order, we will send you a confirmation email (the “Confirmation Email”). You can print and save the Confirmation Email. If you do not receive a Confirmation Email within one working day after you have completed the order form on the website, no agreement has been concluded and we request that you contact us via the contact form on our Website.
4.5 We can inform ourselves – within the legal frameworks – whether you can meet your payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If on the basis of this investigation we have good reasons not to enter into the agreement, we can refuse an order or request or attach special conditions to the execution.
4.6 The following applies to all products on the Website: available while stocks last. If we no longer supply the product, we reserve the right to cancel the purchase; if this situation arises we will inform you.
5. Delivery/ Collection
5.1 The place of delivery is the address in Spain that you have made known to us in the order form on the Website. Brouwhoeve does not send articles to a PO box or freepost number.
5.2 We aim to ship the order as soon as possible after payment has been received. If the items are in stock, the order will be shipped within 5 working days. Delivery is carried out by a postal or courier company. Deviating delivery times may apply around extra busy periods such as public holidays. We are not liable for delays in delivery or incorrect delivery by the postal or courier company, they have their own conditions to which we are bound.
5.3 The person who receives the ordered product must be at least 18 years old. The delivery person can ask for proof of identity. If no person of 18 years or older is present to receive the ordered product, the deliverer is entitled to refuse delivery of the product and/or later attempt to deliver the product again, without being obliged to do so.
5.4 If you choose to pick up the order at the Brouwhoeve shop, no shipping costs will be charged. Our address and opening times can be found under Contact on this Website. In this case, please bring a valid proof of identity with you so that we can check that you have actually purchased the product.
6. Right of withdrawal for consumers
6.1 If you are a consumer, you can dissolve (revoke) the agreement with regard to the purchase of a product during a reflection period of 14 days. We may ask you to voluntarily notify us of the reason for this; you are not obliged to give the reason to us. If you make use of this right of withdrawal for consumers, please send an e-mail to info@Brouwhoeve.es or (registered) letter (see the address in article 2.1). In any case, state in your letter: name, address, place of residence, order number and, if applicable, the reason for cancellation.
6.3 After receipt of your letter, Brouwhoeve will contact you to make arrangements regarding the return of the products. The costs for returning are for the account of the consumer. The item must be returned in good condition. The item must be returned in good condition. This means that the item must be complete, unused, undamaged, unworn and unopened. The item is, if possible, still in its original packaging. In addition, it must be possible to show the receipt or invoice.
6.4 Returns must be made as soon as possible, but in any case within 14 days after we have made agreements about this with you. The following products and services are excluded from the right of withdrawal:
sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery, for example Brouwhoeve beer bottles and Brouwhoeve kegs.
products manufactured to your specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision by you, or which are clearly intended for a specific person.
gift vouchers cannot be returned.
other products and services referred to in Article 6:23 0p of the Dutch Civil Code.
6.5 It is possible to exchange clothes for a different size. Exchange is possible in the Brouwhoeve shop. There you can exchange the product for another size if we have it in stock.
7. Consequences of return or revocation
7.1 If you return a product to us because it is defective, we will send you a replacement product at no additional cost. In that case, you will not receive the purchase price and shipping costs of the original product.
7.2 If you revoke (dissolve) the agreement with due observance of article 6 and do not wish to receive a replacement product, we will refund or credit the purchase price paid by you, including any delivery costs and other amounts that you have paid us for the relevant product returned to us after we have received the necessary information and the products back in good order.
7.3 We will contact you for the method of refund, unless we use the same payment method that you used for the refund.
8. Intellectual Property Rights
8.1 The content of this Website, the data, images, sounds, texts and combinations thereof, apps and other software contained therein are protected by copyright, trademark and database rights. These rights rest with Brouwhoeve or the relevant entitled party.
8.2 You may only use this Website in accordance with the purpose of these terms and conditions. It is not permitted to reproduce, copy, multiply, create derivative works or exploit in any way any part of this site without Brouwhoeve’s prior written permission.
9. Liability
9.1 E-mails and other information sent via the Internet are intended solely for the addressee. Use of this information by anyone other than the addressee is prohibited. Brouwhoeve does not guarantee the correct and complete transmission of the content of e-mails or for their timely receipt.
9.2 Images on this Website are for illustrative purposes only. Although we make every effort to display colors accurately, we cannot guarantee that your monitor will display the colors correctly. Obvious mistakes or obvious errors in the offer are not binding on us.
10. Disclaimer
10.1 By using the Website you indemnify Brouwhoeve against all claims related to your failure to comply with these terms and conditions.
11. Final clause
11.1 Complaints about the implementation of the agreement can be submitted fully and clearly described to us within a reasonable time after you have discovered defects in the delivered product or service via the contact form on this website.
11.2 Articles 6 and 7 do not apply if the buyer is acting for purposes related to his trade, business, craft or profession.
11.3 Brouwhoeve may transfer the rights and obligations under the agreement with you to a third party.
11.4 All our offers and agreements are exclusively governed by Spanish law.